CANCELLATION POLICY

  • Cancellations are accepted prior to the dispatch of goods from our warehouse.

  • Cancellations after dispatch requires the items be returned complete before a full refund is issued.

  • Cancellation of personalised Gift Boxes/Sets, gifts or homewares will incur a restocking charge.

  • A charge of 21% of the (ex. vat) unit price of the selected items will be applied to a clients account.

SHIPPING POLICY

  • ​Estimated Delivery 3/4 Days

  • Collections from Gourmet Gifts HQ at Santry Business Park will be ready 48 hours after order has been received

  • Nationwide delivery from €10 depending on weight

  • For priority or international shipping please contact us direct on info@gourmetgifts.ie

RETURN POLICY

Damaged Delivery:

  • If you do not receive your Gift Box/Set in perfect condition please email us within 24 Hours if within Ireland or 72 hours if an International delivery address.

  • Please email us regarding damages to info@gourmetgifts.ie with full details and description of the damage 

  • Individual damaged items will be replaced on a one for one basis.

  • A Gift Box/Set, gift or homewares item damaged in delivery to the point of being unfit for purpose must NOT be signed for, by the recipient. This will readily confirm damage in transit. Such an item will be replaced including all related delivery charges. We will require the original damaged item be returned as a part of this process.

Non Delivery:

  • A full refund is provided for complete non-delivery or lost items.

  • Items arriving late but arriving intact and fit for purpose will only be refunded, once the original item(s) are returned to our warehouse as a part of this process.

  • Items arriving within 1 Business day after the requested delivery date within Ireland are not deemed to be late for the purposes of this clause.

  • International addressed items arriving within 3 business days after the requested date are not deemed to be late for the purposes of this clause.